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COVID-19 procedures

What changes did COVID-19 bring to the clinic?

I am not currently accepting new clients unless you have been referred by a current client.

Booking
The minimum amount of time you can book ahead is now 12 hours.  Last minute appointments are a thing of the past. You will get a reminder email/text one day before your appointment. Important protocols and a link to complete a short required questionnaire are included – it must be completed by 8 p.m..
Masks
I insist that everyone wears a mask from the time they enter the clinic until they have left the building, no exceptions. If you arrive without wearing one, a disposable one will be provided for you for a fee. Masks with valves or made of stretchy material are not protective and not allowed.  You will be asked to use hand sanitizer immediately as well. 
Screening
 Reschedule your appointment if you:
– work in a non medical setting that has has an outbreak in the last 14 days
– left Canada or entered ANY airport in the last 14 days
– have picked up a traveller from an airport in the last 14 days or been in contact with an international traveller in the last 14 days
– been with other people without following social distancing guidelines and wearing appropriate ppe – this includes having been out at a restaurant eating with others not from your household
– were in contact with a confirmed case of COVID-19 without proper ppe in the last 14 days
– anyone in your household has is currently isolating
– have tested positive for COVID-19 (without a negative follow up test)
– you feel unwell for any reason

You must reschedule your appointment for 14 days after you have no symptoms or be symptom free for 24 hours after you have received a negative covid test result

Do not bring anyone with you to your appointment (support person excepted). Please use the bathroom before arriving. Payment details have also changed – please read your reminder email.

I must wear a surgical mask while in the room for your treatment and I also wear a face shield.  You will notice social distancing signs, the chairs were replaced. Hand sanitizer is in every room. The treatment room has a basket on the chair for your belongings (including phone, keys, purse/wallet and clothing). More contactless payments are encouraged – direct billing continues but deductibles and other payments will now be by e-transfer.
As always, the linens are changed between clients and bleached in the laundry. High touch surfaces such as door knobs and railings are disinfected several times a day.

Safety is our highest priority at An Essential Knead for clients and RMTs.  While we continue to do everything possible to minimize the risk of contact, if you or anyone in your house is at high risk, please consider staying home.

Are you closing?

No.  An Essential Knead will stay open but only Erin will continue to work at the clinic.  The Highland locations have closed and I am now on Manitou Drive (see Contact for a map).

An email was sent to everyone on February 15th explaining how to find any RMT going forward.  If you have questions, please send an email and I will be happy to answer them!

Where are you located?

I am located at 148 Manitou Drive in the Manitou Professional Building.  Many people know it as the old CAA building.  I am located on the main floor directed across from the public washrooms.

There are two buses that come close to/pass the building:  GRT #12 stops at the round-a-about and GRT #201 also passes the building.

What payment types do you take?

Direct billing ( the list is here ), cash, or debit are available for payments.  Credit cards are no longer accepted.
E-transfers are now expected for payments over $10. Details are in your email.

There are over 20 insurance companies to bill, however, if you have benefits with one not on the list, a receipt will be emailed that you can submit yourself.

Questions? Send me an email and I will answer what I know!

What benefit companies can you bill to?

Companies for direct billing
  • Blue Cross (Medavie/Ontario)
  • Canadian Construction Workers Union
  • Chamber of Commerce Group Insurance
  • Claim Secure
  • CINUP
  • Co-operators
  • Cowan
  • Desjardins
  • Empire Life
  • Equitable Life
  • First Canadian
  • Great West Life
  • GroupHEALTH
  • GroupSource
  • Green Shield
  • Industrial Alliance
  • Johnson Inc.
  • Johnston Group Inc
  • LiUNA Local 183
  • LiUNA Local 506
  • Nexgen Rx
  • Manion
  • Manulife Financial 
  • Maximum Benefit
  • OTIP
  • RWAM
  • SSQ
  • Sunlife Financial
Restrictions
Each policy is based on how your employer arranged it. In other words, some policies don’t allow electronic billing (ie Federal employees). In addition, some only allow payment to go to you.

I can only work with how your employer has set up the policy. I cannot tell you in advance if your payment will be accepted or not, sorry!

Co-ordination of benefits between two plans is not yet available, however, I keep hoping!

Doctor’s notes
Not all policies need a doctor’s note. Most importantly, if you need one, the note has to be submitted to your insurance ahead of your visit. To clarify, I cannot submit it for you and I do not need to see your doctor’s note. 

Deductibles
Payments are by e-transfer, cash (bring exact change) or also debit.   I do not accept cheques, or any credit cards.

You must always bring a form of payment (for instance, debit) to your visit.

Do I need a doctor’s referral?

I do not need you to see your doctor prior to visiting our clinic. Your extended health care plan may require a doctor’s referral to refund your money even with direct billing.

If you are hoping to direct bill to your insurance, please make sure your doctor’s note has been received by your benefit company prior to your visit.

I cannot tell you if you need a doctor’s note, however, you can find the information on your benefit plan.

Do you have a cancellation policy?

I ask for 24 hours notice to change or cancel all appointments.
Missed your appointment? Have to cancel in under 24 hours before your appointment? The full fee will apply.
I will charge your credit card, however, the receipt will not be for a visit, therefore cannot be reimbursed by insurance

Do I need to get undressed?

That’s up to you. Swedish Massage techniques work best when applied with some form of lotion applied directly to the skin. If, however, you are in any way not comfortable removing your clothing I will never insist.

Your comfort and privacy are very important to me. I will ask that you undress only to the level you are comfortable. The sheets on the table are strategically placed while I work so only the area being addressed is uncovered.

What should I expect during my visit?

Each visit is unique. Everyone has to have an updated health history on file. When you book an appointment you will receive an email with a link to do the intake form.  The intake form must be completed before arriving for your first appointment.  I will also ask you to update it frequently to ensure a safe treatment.

A brief and private intake will help me, as the Therapist, assess your situation and determine the best and safest treatment for you. Ask questions, take charge of your health!

Is it safe to have a massage during pregnancy?

For most women, having a massage during pregnancy is safe and in fact beneficial. There are some cases where your doctor/midwife will restrict your activity level which also means there is a restriction on getting a massage. If you have been classified as a “high(er) risk” or if you’re uncertain, check with your primary caregiver.

I have the Body Cushion system which allows for the most comfort possible during your massage. These cushions create a hole for your expanding belly that can allow you to safely lie face down. It expands to accommodate you until full term! I, as your Therapist,  will assess whether or not lying face down is appropriate, sidelying may be a better option.

When booking an appointment, you must select “Pregnancy Massage” in the drop downs.

My benefits have run out, can I use my partner’s benefits?

Yes, if you are on your partner’s plan, you can use their benefits. The way insurance works is that you must use up your benefits first and then your partner’s plan kicks in. If you have a deductible on your plan, you can submit the unpaid portion to their plan for reimbursement.

What you may not do is ask me to submit a claim, or give you a receipt under your partner’s name for your visit – that is insurance fraud. All visits must be billed under the person’s name who was treated on the date of the visit.

Do my benefits cover Massage Therapy?

Insurance benefits that cover Massage Therapy must have treatment by an RMT, in other words, a Registered Massage Therapist. I have been an RMT for 20 years.
I can direct bill to over 20 insurance companies with some restrictions.  Please see the complete list on this page

Who do you treat at this clinic?

Are you are between 16 and 100 and suffer from pain related to injury, overuse or stress? I may be able to help!

Options:
Currently I am not seeing pregnant women because I do not have access to a main floor room.  Once I move to my new location in May, I will start seeing pregnant women again.
I do not treat children under 16 so please do not book your child.
If you have previously been to any RMT under this clinic name, you may book with me.
If you have an unexpired gift certificate, please send me a name with your full name and gift certificate number and I will enter you into the system so you may book online.
Otherwise I am not accepting new clients due to Covid-19 concerns.

Please note, however, the clinic is not accessible because there are several stairs inside and out.

Details on gift certificates

Massage Therapy gift certificates are no longer offered.

All previously purchased gift certificates have now expired, they had one year to use them.  Any gift certificates that were due to expire while we were closed in the spring of 2020 were given a 3 month extension at that time.

How do I book an appointment?

Online booking for everyone!



  "About " has each Therapist's details on what is happening with our 'closing'