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COVID-19 procedures

What changes did COVID-19 bring to the clinic?

We are not currently accepting new client unless you already have a gift certificate.

The minimum amount of time you can book ahead is now 12 hours.  Last minute appointments are a thing of the past. You will get a reminder email/text one day before your appointment. Important protocols and a link to complete a short required questionnaire are included – it must be completed by 8 p.m..
We insist that everyone wears a mask from the time they enter the clinic until they have left the building. We do not accept exceptions. If you arrive without wearing one, a disposable one will be provided for you for a fee. Masks with valves or made of stretchy material are not protective and not allowed in our clinics.  You will be asked to use hand sanitizer immediately as well. 
 Reschedule your appointment if you:
– work in a non medical setting that has has an outbreak in the last 14 days
– left Canada or entered ANY airport in the last 14 days
– were in contact with a confirmed case of COVID-19 without proper ppe in the last 14 days
– have tested positive for COVID-19 (without a negative follow up test)
– you feel unwell for any reason

You must reschedule your appointment for 14 days after you have no symptoms or be symptom free for 24 hours after you have received a negative covid test result

These are public health rules, not our’s.

Do not bring anyone with you to your appointment (support person excepted). Please use the bathroom before arriving. Payment details have also changed – please read your reminder email.

Your RMT must wear a surgical mask while in the room for your treatment.  You will notice screens on the desks and social distancing signs, the chairs were replaced and the water dispenser has been removed. Hand sanitizer is in every room. All rooms have a basket on the chair for your belongings (including phone, keys, purse/wallet and clothing). We have moved to more contactless payments.  Direct billing continues but deductibles and other payments will now be by e-transfer.
As always, the linens are changed between clients and bleached in the laundry. High touch surfaces such as door knobs and railings are disinfected several times a day.

Safety is our highest priority at An Essential Knead for clients and RMTs.  While we continue to do everything we possibly can to minimize the risk of contact, if you or anyone in your house is at high risk, please consider staying home.