Appointments available
Monday - Saturday, daytime and evenings
For bookings before November 1st... online appointment booking
For bookings after Oct 31st...

181 Highland Rd. East
Kitchener, On N2M 3W1
and
7-100 Highland Road West
Phone: 519.570.0444
Email:
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FAQ

I would like to speak with an RMT...
Our phones are forwarded off-site to our receptionist so you cannot reach any of us directly by phone, but if you send us an email with your contact information, we can call you and are happy to do so.  Email works wonderfully - see "Contact Us".

How do I book an appointment?
New and returning clients are encouraged to book a massage appointment online by clicking the link on the left of any of these pages.  Please read our profiles ("About Us") to see if one Therapist may be a preference.  
*** We are changing the program we use for you to book an appointment online. For appointments from November 1st on, you will use our new system.  If you need help, please click "How to book online" below the button to book an appointment ***

I would like to purchase a gift certificate.  How do I do it?
Simply click the "Buy Now" button on the left of any of these pages.  You will be taken to a secured and encrypted site where you may pay by visa/mastercard.  You may choose to have the gift certificate emailed to yourself or the recipient.  You may add a message of your choice before sending.

Who do you treat at this clinic?

If you are between 5 and 100 and suffer from pain related to injury, overuse or stress we may be able to help.  Please note though that we do have several stairs leading to and from the clinic as well as in the clinic itself.

How do payments work?

At the end of every appointment you will pay for your massage and we will give you a detailed receipt. If you have benefits through your employer that cover Massage Therapy you may submit this receipt to be reimbursed.  Some benefits companies can be billed directly from our office (see next question).

What forms of payment do you accept?

We accept cash and debit. 

We also offer billing to your extended health benefits company if you are with:
* Blue Cross (Ontario and Alberta; soon to add Manitoba)
* Chamber of Commerce Group Insurance
* CINUP
* Co-operators
* Cowan
* Desjardins
* Equitable Life
* First Canadian
* Great West Life
* Green Shield
* Industrial Alliance
* Johnson Inc.
* Johnston Group
* Nexgen Rx
* Manulife Financial
* Maximum Benefit
* OTIP
* SSQ
* Sunlife Financial

Please note that each policy is set up differently based on how your employer arranged it.  Some policies don’t allow for us to bill electronically, some allow us to submit the claim but not receive direct payment (it can only go to you) and others have different restrictions.  We can only work with how your employers has set up the policy but will explain it to you as we receive notification from the benefit company.  Co-ordination of benefits is not yet available through the billing system.
Please always bring a form of payment (i.e. debit) to your visit.  Sometimes your benefit payment will go to you, not us, in which case you will have to pay us at the time of your visit.

My benefits have run out, can I use my partner’s benefits?

Yes, if you are on your partner’s plan, you can use their benefits.  The way insurance works is that you must use up your benefits first and then your partner’s plan kicks in.  If you have a deductible on your plan, you can submit that portion to their plan for reimbursement.
What you may not do is ask us to submit a claim, or give you a reciept under your partner’s name for your visit - that is insurance fraud.  All visits must be billed under the person’s name who was treated on the date of the visit.

Do I need a doctor’s referral?

Maybe. As a therapist we do not necessarily need you to see your doctor prior to visiting our clinic (some exceptions apply). In some cases your extended health care plan may require a doctor’s referral to refund your money even with the direct billing.  If you are doing direct billing, please make sure your doctor’s note has been received by your benefit company and processed prior to your visit with us.

Do my benefits cover Massage Therapy?

If you have benefits that cover Massage Therapy it requires treatment by a Registered Massage Therapist (RMT). Our Therapists are all Registered with the College of Massage Therapists of Ontario.

Do you accept WSIB or car accident clients?

No, at this time we are not accepting at clients who have been in a car accident or claims for WSIB.  If you email us with your location we are happy to refer you to a clinic that can help you.

Is it safe to have a massage during pregnancy?

For most women, having a massage during pregnancy is safe and in fact beneficial. There are some cases where your doctor/midwife will restrict your activity level which also means there is a restriction on getting a massage. If you have been classified as a “high(er) risk” or if you’re uncertain, check with your primary caregiver.
We have the Body Cushion system which allows for the most comfort possible during your massage. These cushions create a hole for your expanding belly that can allow you to safely lie face down and it expands to accommodate you until full term.  Your Therapist will assess whether or not lying face down is appropriate, sidelying may be a better option. When booking an appointment, please mention how many weeks along you will be at the time of your visit to help us prepare properly.  When booking online, please choose "Massage Therapy for pregnancy".

What should I expect during my visit?

On your first visit to the clinic we ask that bring the completed health history forms.  In the email you received there is a link to these forms, just copy the link (it’s not clickable), paste it in a browser and then print them out.  If you don’t have access to a printer please arrive 5 minutes early to fill out the health history forms. These forms plus a brief private intake help the Therapist assess your situation and determine the best and safest treatment for you.

I am interested in Cupping Therapy.  Is this offered?

Yes! Julie Shawano, RMT offers Cupping to her clients based on her assessement of whether it would be beneficial to them.  If you would like to talk about the benefits or try it, please book an appointment with Julie online using the link on the left.  Just because you book with Julie does not mean you are obligated to have this treatment but she is the Therapist who offers Cupping.

Do I need to get undressed?

That’s up to you. Swedish Massage techniques work best when applied with some form of lotion applied directly to the skin. If, however, you are in any way not comfortable removing your clothing we will never insist. Your comfort and privacy are very important to us. We will ask that you undress only to the level you are comfortable. The sheets on the table are strategically placed while we work so only the area being addressed is uncovered.

Am I expected to talk during my massage?

Talking is up to you. If you want to talk for the full duration of your appointment, we’d be happy to talk with you. If you prefer to not say a word, we’re fine with that too!  It’s your time, do whatever makes you most comfortable.

Is the clinic wheelchair accessible?

No. Both locations have stairs to get into the building and narrow hallways.

Do you have a cancellation policy?

Yes. We have reserved this spot for you. A minimum of 24 hours is required to change or cancel. Without this notice or if you do not show up for your appointment, the full cost of your appointment will apply. This fee is not eligible to be submitted to your insurance.  Please understand that without proper notice your appointment time cannot be refilled.

Where are you located?
The East clinic is conveniently located between Spadina and Stirling Roads, seconds from St. Mary’s Hospital. The East clinic is on the GRT bus route #2.  The West clinic is in the white plaza at the corner of Highland West and West Ave - you need to use the entrance on the side of the building with the wooden staircase. The West clinic is on the #8 and #204 bus routes.