Which location is my appointment at?
If you are between 5 and 100 and suffer from pain related to injury, overuse or stress we may be able to help. Please note though that we do have several stairs leading to and from the clinic as well as in the clinic itself.
We now have two locations with several RMTs at each. If you are booking an appointment online, beside each Therapist’s name is "EAST" or "WEST" and that tells you which clinic they work at. When you receive your confirmation and reminder emails, the details are also on those emails so please read it fully.
I would like to speak with an RMT...
Our phones are forwarded off-site to our receptionist so you cannot reach any of us directly by phone, but if you send us an email with your contact information, we can call you and are happy to do so. Email works wonderfully - see "Contact Us".
How do I book an appointment?
New and returning clients are encouraged to book a massage appointment online by clicking the link on the left of any of these pages. Please read our profiles ("About Us") to see if one Therapist may be a preference.
*** We have changed the program we use for you to book an appointment online. For appointments from November 1st on, you will use our new system. If you need help, please click "How to book online" below the button to book an appointment ***
I would like to purchase a gift certificate. How do I do it?
Simply click the "Buy Now" button on the left of any of these pages. You will be taken to a secured and encrypted site where you may pay by visa/mastercard. You may choose to have the gift certificate emailed to yourself or the recipient. You may add a message of your choice before sending.
Who do you treat at this clinic?
How do payments work?At the end of every appointment you will pay for your massage and we will give you a detailed receipt. If you have benefits through your employer that cover Massage Therapy you may submit this receipt to be reimbursed. Some benefits companies can be billed directly from our office (see next question).
What forms of payment do you accept?We accept cash and debit. While we do also accept Visa and Mastercard, due to high processing fees, we would appreciate the use of cash or debit where possible.
We also offer billing to your extended health benefits company if you are with:
* Blue Cross (Ontario and Alberta; soon to add Manitoba)
* Chamber of Commerce Group Insurance
* Equitable Life (with difficulty)
* First Canadian
* Great West Life
* Green Shield
* Industrial Alliance
* Johnson Inc.
* Johnston Group Inc
* Nexgen Rx
* Manulife Financial
* Maximum Benefit
* Sunlife Financial
Please note that each policy is set up differently based on how your employer arranged it. Some policies don’t allow for us to bill electronically, some allow us to submit the claim but not receive direct payment (it can only go to you) and others have different restrictions. We can only work with how your employers has set up the policy but will explain it to you as we receive notification from the benefit company. Co-ordination of benefits is not yet available through the billing system.
Please always bring a form of payment (i.e. debit) to your visit. Sometimes your benefit payment will go to you, not us, in which case you will have to pay us at the time of your visit.
My benefits have run out, can I use my partner’s benefits?Yes, if you are on your partner’s plan, you can use their benefits. The way insurance works is that you must use up your benefits first and then your partner’s plan kicks in. If you have a deductible on your plan, you can submit that portion to their plan for reimbursement.
What you may not do is ask us to submit a claim, or give you a reciept under your partner’s name for your visit - that is insurance fraud. All visits must be billed under the person’s name who was treated on the date of the visit.
Do I need a doctor’s referral?Maybe. As a therapist we do not necessarily need you to see your doctor prior to visiting our clinic (some exceptions apply). In some cases your extended health care plan may require a doctor’s referral to refund your money even with the direct billing. If you are doing direct billing, please make sure your doctor’s note has been received by your benefit company and processed prior to your visit with us.
Do my benefits cover Massage Therapy?If you have benefits that cover Massage Therapy it requires treatment by a Registered Massage Therapist (RMT). Our Therapists are all Registered with the College of Massage Therapists of Ontario.
Do you accept WSIB or car accident clients?No, at this time we are not accepting at clients who have been in a car accident or claims for WSIB. If you email us with your location we are happy to refer you to a clinic that can help you.
Is it safe to have a massage during pregnancy?For most women, having a massage during pregnancy is safe and in fact beneficial. There are some cases where your doctor/midwife will restrict your activity level which also means there is a restriction on getting a massage. If you have been classified as a “high(er) risk” or if you’re uncertain, check with your primary caregiver.
We have the Body Cushion system which allows for the most comfort possible during your massage. These cushions create a hole for your expanding belly that can allow you to safely lie face down and it expands to accommodate you until full term. Your Therapist will assess whether or not lying face down is appropriate, sidelying may be a better option. When booking an appointment, please mention how many weeks along you will be at the time of your visit to help us prepare properly. When booking online, please choose "Massage Therapy for pregnancy".